To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order and we will do our best to
All sales are final. However, it may be possible to cancel your order if it has not yet shipped. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it hap
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with a description and image of your damaged item for further assistance. While we may not be able to guarantee your exact order
Orders can only be canceled before they have been dispatched. In the event that you need to cancel your order, please reach out as soon as possible. If your order has already been packed and shipped, please refer to our return policy for further inst
We do not currently ship items outside of the US. Our items have US labeling and are not intended for export.
Jade Leaf Matcha does not sell items in bulk or provide private label services. We appreciate your interest in our products and encourage you to explore alternative partnerships that align with your specific needs.
For purchasing Jade Leaf Matcha products to resell in your store, we work with distribution partners such as KeHE and UNFI. Please reach out to these distributors to explore the options available for your business needs. We do not allow our items to
We offer a separate website specifically for food service and cafes where you can purchase larger sized items with volume pricing. You can view the catalog, pricing, and place orders on our wholesale website. You do not need an account to place an or
Yes, you can order smaller-sized items for testing purposes. We provide a code that can be used to receive a discount on your order. This code applies to various matcha products such as Organic Culinary Matcha 30g, Organic Ceremonial Matcha Teahouse
To open a wholesale account with us, please provide the full name and address of your business. With this information, we can guide you further in establishing a wholesale relationship and meeting your purchasing expectations.
Unfortunately, we do not offer expedited shipping options. All orders, are filled as quickly as they are placed. Orders are typically packed and shipped within one to two business days, depending on the volume at our warehouse. We ship all orders via
Please allow 5-7 business days for your refund to be issued. The refund will go back onto the credit card that was used to pay for your order. It may take a few additional days for the refund to post to your bank. You should receive an email once you
Make sure to register for notifications to receive an email when your preferred matcha grade is back in stock. If you need additional assistance or can not locate the item you would like to order, please reach out.