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We&#x2019;re sorry your item(s) have damage!We&#x2019;ll do our best to help.Please email our team with your order number, brief description of the issue, and a photo of the damaged item for further assistance.

We’re sorry your item(s) have damage!. We’ll do our best to help. Please email our team with your order number, brief description of the issue, and a photo of the damaged item for further assistance.

What do I do if my item(s) arrives damaged?

How do I apply promo/discount codes?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I cancel my order?

Do you ship to locations outside of the US?

Do you offer bulk sales or private label services?

How can I purchase Jade Leaf Matcha for resale?

How can I purchase wholesale matcha from your company?

Can I order samples of your matcha products?

How can I open a wholesale account with your company?

Do you offer expedited shipping options for wholesale orders?

When will I get my refund?

Restocking Items

Where can I learn more about matcha?

How can I get rid of matcha clumps?

What do I do if my item(s) arrives damaged?Updated 2 months ago