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To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri

To apply a promo or discount code:&#x2022; Proceed to checkout and enter your code in the [&apos;Discount Code&apos;] field.&#x2022; Click [&apos;Apply&apos;] to see your new total before finalizing your order.&#x2022; Only one code can be used per order.If you&#x2019;re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

How do I apply promo/discount codes?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order and we will do our best to

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order and we will do our best to accommodate any requests.&#xA0;

Can I edit or add anything to my order?

All sales are final. However, it may be possible to cancel your order if it has not yet shipped. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it hap

All sales are final.&#xA0;However, it may be possible to cancel your order if it has not yet shipped.&#xA0;Please email our team with your cancellation request as soon as possible.You will receive confirmation of your cancellation if we&#x2019;re able to make it happen.After this period, we may not be able to cancel your order as it might already be in transit.If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

What is your cancellation policy?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with a description and image of your damaged item for further assistance. While we may not be able to guarantee your exact order

We&#x2019;re sorry your item(s) have damage!Some items break during shipment. We&#x2019;ll do our best to help.Please email our team with a description and image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation as best we can!

What do I do if my item(s) arrives damaged?

Orders can only be canceled before they have been dispatched. In the event that you need to cancel your order, please reach out as soon as possible. If your order has already been packed and shipped, please refer to our return policy for further inst

Orders can only be canceled before they have been dispatched. In the event that you need to cancel your order, please reach out as soon as possible.If your order has already been packed and shipped, please refer to our return policy for further instructions.

How do I cancel my order?

We do not currently ship items outside of the US. Our items have US labeling and are not intended for export.

We do not currently ship items outside of the US. Our items have US labeling and are not intended for export.&#xA0;

Do you ship to locations outside of the US?

Jade Leaf Matcha does not sell items in bulk or provide private label services. We appreciate your interest in our products and encourage you to explore alternative partnerships that align with your specific needs.

Jade Leaf Matcha does not sell items in bulk or provide private label services. We appreciate your interest in our products and encourage you to explore alternative partnerships that align with your specific needs.

Do you offer bulk sales or private label services?

For purchasing Jade Leaf Matcha products to resell in your store, we work with distribution partners such as KeHE and UNFI. Please reach out to these distributors to explore the options available for your business needs. We do not allow our items to

For purchasing Jade Leaf Matcha products to resell in your store, we work with distribution partners such as KeHE and UNFI. Please reach out to these distributors to explore the options available for your business needs. We do not allow our items to be sold on Amazon or other Marketplaces.&#xA0;

How can I purchase Jade Leaf Matcha for resale?

We offer a separate website specifically for food service and cafes where you can purchase larger sized items with volume pricing. You can view the catalog, pricing, and place orders on our wholesale website. You do not need an account to place an or

We offer a separate website specifically for food service and cafes where you can purchase larger sized items with volume pricing. You can view the catalog, pricing, and place orders on our wholesale website. You do not need an account to place an order, and there is no minimum order quantity (MOQ). Additionally, we offer free shipping. We provide 8 different grades of pure matcha, hojicha, and matcha latte mix to choose from. Feel free to explore our FREE matcha resources and the Matcha Barista Handbook available under the &apos;Learn&apos; tab on our website.

How can I purchase wholesale matcha from your company?

Yes, you can order smaller-sized items for testing purposes. We provide a code that can be used to receive a discount on your order. This code applies to various matcha products such as Organic Culinary Matcha 30g, Organic Ceremonial Matcha Teahouse

Yes, you can order smaller-sized items for testing purposes. We provide a code that can be used to receive a discount on your order. This code applies to various matcha products such as Organic Culinary Matcha 30g, Organic Ceremonial Matcha Teahouse 30g, Organic Ceremonial Matcha Barista 50g, Artisanal Ceremonial Matcha Barista 50g, and Organic Matcha Latte Mix 100g.Reach out to: <a href="mailto:wholesale@jadeleaf.com">wholesale@jadeleaf.com</a> to request your custom discount code. Please note that the discount code is valid for one-time use, with a limit of one each of the sample-sized items per customer. It cannot be combined with any other offers or discounts. For more information and to use the code before it expires, kindly consult directly during checkout, ensuring a smooth experience.

Can I order samples of your matcha products?

To open a wholesale account with us, please provide the full name and address of your business. With this information, we can guide you further in establishing a wholesale relationship and meeting your purchasing expectations.

To open a wholesale account with us, please provide the full name and address of your business. With this information, we can guide you further in establishing a wholesale relationship and meeting your purchasing expectations.

How can I open a wholesale account with your company?

Unfortunately, we do not offer expedited shipping options. All orders, are filled as quickly as they are placed. Orders are typically packed and shipped within one to two business days, depending on the volume at our warehouse. We ship all orders via

Unfortunately, we do not offer expedited shipping options. All orders, are filled as quickly as they are placed. Orders are typically packed and shipped within one to two business days, depending on the volume at our warehouse.We ship all orders via UPS ground. Orders not able to be shipped by UPS may arrive USPS and may take longer to arrive. You will receive an email with tracking information as soon as your order ships. Thank you for your business!

Do you offer expedited shipping options for wholesale orders?

Please allow 5-7 business days for your refund to be issued. The refund will go back onto the credit card that was used to pay for your order. It may take a few additional days for the refund to post to your bank. You should receive an email once you

Please allow 5-7&#xA0;business days for your refund to be issued. The refund will go back onto the credit card that was used to pay for your order. It may take a few additional days for the refund to post to your bank. You should receive an email once your refund has been issued.

When will I get my refund?

Make sure to register for notifications to receive an email when your preferred matcha grade is back in stock. If you need additional assistance or can not locate the item you would like to order, please reach out.

Make sure to register for notifications to receive an email when your preferred matcha grade is back in stock. If you need additional assistance or can not locate the item you would like to order, please reach out.&#xA0;